Terms and Conditions

Deposits, Cancellations, Punctuality and No Shows

Sadly due to repeat offenders we now have no choice but to ask for a deposit of £20 per pet. This will be required upon your first booking with Fay`s Diamond Dog Grooming.

Please inform us within 48 hours’ notice of your appointment if you need to cancel, this enables us sufficient time to fill that space from our waiting list. Failure to inform us will result in the deposit being lost.

Non-attendance of your allocated appointment will also result in the deposit being lost. Furthermore, a further deposit of £20 will be required to secure a further appointment.

We do understand that emergencies can arise but please if you cannot make your appointment let us know as soon as possible so we can allocate that appointment to a waiting list customer.

Please try to be punctual for your pet’s appointment, we like our diamond dogs to settle into the grooming process in a calming and compliant way. We aim to make the grooming process as pleasant as possible for your pet and this helps when it is not rushed. We allocate a time slot for your pet based on the coat/desired style and temperament. Arriving late may result in a refusal of groom and any deposit lost.

Repeat offenders that miss appointments and fail to be punctual may also result in a refusal to rebook.